TERMS AND CONDITIONS

Date: January 14, 2026

These Terms and Conditions apply to purchases made through the online store at www.shoplyonis.com, operated by Lyonis s.r.o., Company ID: 09536655, VAT ID: CZ09536655, Nám. Svobody 822/1, Jeseník, 79001, Czech Republic.

 

The operator is a VAT payer.

Contact persons: Adéla Gurgulová and Roman Gurgul

 

1. BASIC PROVISIONS

1.1. In accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), the seller Lyonis s.r.o. issues these Terms and Conditions, which form an integral part of the purchase contract concluded between Lyonis s.r.o., Nám. Svobody 822/1, Jeseník, 79001, Company ID: 09536655, email: info@shoplyonis.com (hereinafter referred to as the "seller") on one side and the buyer on the other side.

1.2. The buyer is a natural person - a consumer within the meaning of Section 419 of the Civil Code, who concludes a purchase contract with the seller outside the scope of their business activity or outside the scope of the independent exercise of their profession through the seller's online store located at www.shoplyonis.com (hereinafter referred to as the "e-shop").

1.3. By concluding the purchase contract, the buyer confirms that they have become acquainted with the complete text of these Terms and Conditions, that they understand all their provisions and that they fully agree with them, which they must also confirm when placing an order by checking the box "I agree with the Terms and Conditions" with a link to their text.

1.4. The seller provides access to reviews of the store on their website, which are made by other consumers. We ensure and verify the authenticity of such reviews by linking reviews to specific orders, so in the internal system, we can see the linked order ID for each review, allowing us to verify and prove that the review comes from a real consumer. Another option is to check the IP addresses of reviewers. Google reviews are not verified by our store.

 

2. CONCLUSION OF PURCHASE CONTRACT

2.1. By selecting goods from the seller's offer and subsequently ordering them (by completing the order form), the buyer submits a proposal to the seller to conclude a purchase contract. The purchase contract between the seller and the buyer is concluded at the moment of acceptance of this proposal, i.e., acceptance of the order by the seller sent to the buyer's email address. If such acceptance of the order by the seller does not occur, the purchase contract is deemed not to have been concluded.

2.2. The buyer acknowledges that the seller is not obliged to conclude a contract with the buyer for all goods displayed in the seller's e-shop. The seller's offer to deliver goods displayed in the e-shop is not a proposal to conclude a purchase contract within the meaning of Section 1732(2) of the Civil Code; displaying goods in the e-shop is only an invitation to submit a proposal to conclude a purchase contract.

2.3. When ordering goods through the e-shop ordering system, the buyer proceeds as follows:

• a) the buyer selects goods into their "shopping cart" by clicking on the "add to cart" link in the detailed description of the goods;
• b) in the order, the buyer selects the payment method and delivery method, and then a summary of the order is displayed, which contains information about the goods (its price and quantity), the payment method, the delivery method, the costs associated with the delivery of the goods, and the total price of the goods including the costs associated with the delivery of the goods and all taxes and fees;
• c) by clicking on the "Continue with order" link in the shopping cart, the buyer opens the order form, where they fill in their contact details (name and surname, residential address, telephone, email address) and delivery address;
• d) by clicking on the "Complete and order" link, the buyer sends the order to the seller and thereby makes a binding proposal to conclude a purchase contract;
• e) until the buyer clicks on the "Complete and order" link, they can change or cancel the order and can also check and change the data they have filled in the order form.

2.4. The seller will confirm receipt of the order to the buyer by email within 24 hours of receiving it, except when concluding a purchase contract exclusively by exchanging emails.

2.5. The price of all goods offered in the seller's e-shop is stated including VAT and all fees related to the sale, with the exception of the costs associated with the delivery of goods (postage and packaging), which are stated separately in the e-shop ordering system. All prices are in EUR (€). Payment must be received in EUR.

2.6. International shipping to European Union countries is available. Shipping costs are calculated automatically during checkout based on the destination country. Delivery time is typically 5-10 business days within the EU. Free shipping applies to orders over €150.

2.7. The validity of the order is conditional upon completing all requirements of the order form, including agreement with the text of these Terms and Conditions.

2.8. All facts stated by the buyer in the note in the order form are part of the concluded purchase contract only if the seller agrees with them; in case of disagreement, the purchase contract is deemed not to have been concluded. Similarly, if the seller is unable to meet any requirement of the buyer expressed in the order, the seller will send the buyer a new order proposal with a request for their response. In this case, the purchase contract is concluded after the buyer sends this new order to the seller at the moment of its subsequent acceptance by the seller.

2.9. The seller is entitled, in circumstances worthy of special consideration, to request the buyer's telephone or written confirmation of their order before accepting the order and thus concluding the purchase contract.

2.10. The buyer bears the costs of using means of communication incurred in connection with the conclusion of the purchase contract, provided that these costs of using means of communication do not differ from the basic rate.

2.11. The purchase contract is concluded only in the English language.

2.12. The purchase contract will be stored by the seller in electronic form for 24 months from the buyer's receipt of the goods and will not be accessible to the buyer.

2.13. If the buyer requests a copy of the purchase contract via the seller's email address or the e-shop ordering system, the seller is obliged to issue one copy to the buyer in electronic or written form.

 

3. RIGHTS AND OBLIGATIONS OF THE PARTIES

3.1. By concluding the purchase contract, the seller is obliged to deliver the ordered goods to the buyer, and the buyer is obliged to pay the agreed price to the seller for these goods.

3.2. The buyer is obliged to take over the goods ordered and delivered in accordance with the purchase contract and these Terms and Conditions.

3.3. If it is necessary, due to reasons on the buyer's side, to deliver the goods differently than originally agreed, the seller is entitled to require the buyer to pay all costs associated with this delivery.

 

4. PAYMENT CONDITIONS AND ACQUISITION OF OWNERSHIP

4.1. The buyer is not obliged to pay the seller a deposit for the ordered goods, except in cases expressly agreed upon in the order.

4.2. The goods will be delivered/handed over to the buyer only after payment of the entire purchase price including the costs associated with the delivery of the goods. The purchase price is payable no later than at the moment of receipt of the goods. In case of cashless payment to the seller's account, the purchase price is payable within 5 days after the conclusion of the contract.

4.3. Available payment methods: credit/debit cards, bank transfer, Google Pay, Apple Pay.

4.4. The buyer acquires ownership of the ordered goods only after full payment of the purchase price including the costs associated with the delivery of the goods.

4.5. The buyer expressly agrees to the possibility of sending the tax document in electronic form (instead of a document in written form) to their email address.

 

5. WITHDRAWAL FROM CONTRACT

5.1. In accordance with the provisions of Section 1829 of the Civil Code, the buyer has the right to withdraw from the purchase contract without giving a reason within 14 days of receipt of the goods. However, the buyer cannot withdraw from contracts listed in Section 1837 of the Civil Code, especially from a purchase contract for the delivery of goods that have been modified according to the consumer's wishes (customization) or for their person.

5.2. CUSTOMIZED/PERSONALIZED PRODUCTS: Products customized according to customer specifications (e.g., custom headings, names, personalized magnets) cannot be returned unless defective, in accordance with Section 1837(d) of the Civil Code.

5.3. If the buyer decides to withdraw from the purchase contract, they must follow the following procedure: the buyer informs the seller via email at info@shoplyonis.com or in writing to the seller's registered office that they are withdrawing from the contract, stating the order number or invoice number, the date of receipt of the goods, and IBAN and BIC/SWIFT code for refund. The seller will confirm receipt of the notice of withdrawal from the purchase contract to the buyer in text form without undue delay, no later than 14 days from the date on which the buyer's notice of withdrawal from the purchase contract was delivered.

5.4. If the buyer withdraws from the purchase contract, they must send or hand over to the seller without undue delay, no later than 14 days from withdrawal from the contract, the goods they received from the seller. In case of withdrawal from a contract that included gifts, the buyer is also obliged to return these gifts. By withdrawing from the contract, the gift contract also becomes ineffective. If the buyer does not return the gifts, the refunded funds will be reduced by the value of the gift at its usual price. The deadline for sending or handing over the goods to the seller will be maintained if the buyer sends the goods to the seller's registered office no later than the last day of this deadline.

5.5. If the buyer withdraws from the purchase contract, the seller will return to them without undue delay, no later than fourteen days from withdrawal from the purchase contract, all funds including the costs associated with the delivery of the goods that they received from them on the basis of the purchase contract (except for additional costs arising as a result of the buyer's chosen method of delivery that is different from the cheapest method of standard delivery offered by the seller). The seller will return these funds to the buyer in the same way they received them from the buyer; in a different way only if the buyer agrees and if this does not incur additional costs for the buyer. The seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to them or proves that they have sent the goods to them.

5.6. The costs associated with returning the goods to the seller are fully borne by the buyer.

5.7. The buyer is responsible to the seller for the reduction in the value of the goods that arose as a result of handling these goods in a way other than what is necessary to handle them with regard to their nature and properties.

5.8. The seller is entitled to withdraw from the purchase contract before the buyer takes over the goods if circumstances independent of their will occur that prevent them from delivering the ordered goods to the buyer. The seller is also entitled to withdraw from the purchase contract for statutory reasons and also if:

• a) the buyer does not pay the price of the goods within the due date;
• b) the buyer unreasonably refuses to take over the goods that were sent to their delivery address cash on delivery;
• c) in case of personal collection, the buyer does not pick up the goods within the deadline set for picking up the goods, unless the buyer agrees with the seller on a new deadline for picking up the goods.

 

6. RIGHTS FROM DEFECTIVE PERFORMANCE AND WARRANTY OF QUALITY

6.1. The rights and obligations of the contracting parties arising from defective performance are governed by the relevant provisions of the Civil Code and Act No. 634/1992 Coll. on consumer protection, as amended (hereinafter referred to as the Consumer Protection Act).

6.2. The seller is responsible to the buyer that the goods have no defects upon receipt, especially that at the time of receipt:

• a) the goods have the properties that the contracting parties agreed upon, and in the absence of agreement, such properties that the seller described or that the buyer expected with regard to the nature of the goods and based on the description of the goods in the e-shop;
• b) the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used;
• c) the goods are delivered in the appropriate quantity;
• d) the goods comply with the requirements of legal regulations.

6.3. The seller is responsible for defects in the goods that occur within 24 months from their receipt by the buyer.

6.4. The seller is not responsible for defects in the goods according to the previous paragraph of this article:

• a) for goods sold at a lower price for the defect for which the lower price was agreed;
• b) for wear and tear of the goods caused by their normal use;
• c) for used goods for a defect corresponding to the degree of use or wear that the goods had when taken over by the buyer, or
• d) if it follows from the nature of the goods.

6.5. The buyer has the right to delivery of new goods without defects or replacement of a component of the goods (if the defect concerns only a component of the goods):

• a) if the goods do not have the properties specified in paragraph two of this article, provided that this is not disproportionate given the nature of the defect; or
• b) in case of a removable defect, if they cannot use the goods properly due to repeated occurrence of the defect after repair or due to a larger number of defects.

6.6. The buyer has the right to withdraw from the purchase contract:

• a) if the goods do not have the properties specified in paragraph two of this article, if it is not possible to deliver new goods or replace a component of the goods and at the same time if this is not disproportionate given the nature of the defect, especially if the defect can be removed without undue delay; or
• b) in case of a removable defect, if they cannot use the goods properly due to repeated occurrence of the defect after repair or due to a larger number of defects.

6.7. The buyer has the right to free removal of the defect if the goods do not have the properties specified in paragraph two of this article.

6.8. The buyer has the right to a reasonable discount on the price of the goods:

• a) if they do not withdraw from the purchase contract or do not exercise the right to delivery of new goods without defects, replacement of its component, or repair of the goods; or
• b) if the seller cannot deliver new goods without defects, replace its component, or repair the goods; as well as if the seller does not remedy the situation within a reasonable time or if remedying the situation would cause the buyer considerable difficulties.

6.9. If the goods have a defect from which the seller is obliged, and if it concerns goods sold at a reduced purchase price or used goods, the buyer has the right to a reasonable discount instead of the right to replace the goods.

6.10. The buyer is not entitled to rights from defective performance if they knew about the defect before taking over the goods or if they caused the defect themselves.

 

7. COMPLAINTS ABOUT GOODS

7.1. The buyer is obliged to notify the seller of a defect in the goods without undue delay, no later than 2 months after they could have discovered it during timely inspection and with sufficient care.

7.2. The buyer is obliged to tell the seller which right from defective performance they have chosen when notifying the defect, or without undue delay after notifying the defect. The buyer cannot change the choice made without the seller's consent; this does not apply if the buyer requested repair of a defect that turns out to be irreparable.

7.3. The buyer must assert rights from defective performance by written notification of the defect together with sending the defective goods to the seller's registered office address. The buyer is obliged to prove that they purchased the complained goods from the seller, especially by attaching proof of payment or the purchase contract that the buyer received when taking over the goods.

7.4. The buyer is entitled to reimbursement of reasonably incurred costs when asserting rights from defective performance (especially postage) only if this complaint about defects was justified. Return shipping costs for valid warranty claims will be reimbursed up to the cost of standard postal service. The buyer is obliged to assert the right to reimbursement of reasonably incurred costs within 1 month after the expiry of the period in which they are obliged to notify the seller of the defect in the goods.

7.5. The seller will send the buyer to their email or address stated in the notice of defect a confirmation of when the buyer asserted the right from defective performance, what the content of this complaint is, what method of handling the complaint the buyer requires, and within what period and in what manner the buyer's complaint will be handled. After handling the complaint, the seller will also hand over in the establishment or send to the buyer written confirmation of the repair performed and the duration of the repair, or written justification for rejection of the complaint.

7.6. The seller will decide on the complaint immediately, in complicated cases within three working days from the day the seller received the notice of defect including the defective goods from the buyer. However, the time necessary for professional assessment of the defect is not included in this period.

7.7. The complaint, including removal of the defect, will be handled without undue delay, no later than 30 days from the day the seller received the notice of defect including the defective goods from the buyer, unless the seller and buyer agree on a longer period. The complaint is considered to be handled on the day the seller satisfied the buyer's rights from defective performance, or on the day the seller sent the buyer written justification for rejection of the complaint.

 

8. PROTECTION OF PERSONAL DATA

8.1. The seller is the controller of personal data and provides protection of the buyer's personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation - GDPR).

8.2. By sending an order for goods, the buyer gives consent to the processing of the following personal data: name and surname, residential address, delivery address, date of birth or personal identification number, email address, and telephone number.

8.3. By sending an order for goods, the buyer gives consent to the processing of their personal data for the purposes of concluding the purchase contract, for the purposes of fulfilling the rights and obligations arising from the purchase contract, for the purposes of sending information and commercial communications to the buyer via email address or postal service operators, and for the purposes of the seller's information and accounting systems.

8.4. The buyer confirms that they have been informed by the seller that the provision of their personal data is voluntary.

8.5. Detailed information about the processing of personal data, the buyer's rights, and data retention periods are set out in our separate Privacy Policy, which is available on our website.

8.6. The buyer is obliged to provide their personal data correctly and truthfully. If any personal data of the buyer changes, the buyer is obliged to inform the seller of this change without undue delay, no later than 14 days, if the change in the buyer's personal data could cause the seller to be unable to properly and timely fulfill their obligations arising from the purchase contract.

8.7. The seller may entrust the processing of the buyer's personal data to a third party as a processor. The seller will transfer the buyer's personal data to other entities only with their prior consent. The buyer's prior consent is not required if the seller transfers the buyer's personal data to postal service providers or other entities ensuring delivery of goods to the buyer.

 

9. FINAL PROVISIONS

9.1. For out-of-court resolution of consumer disputes from the purchase contract, the Czech Trade Inspection Authority is competent, with registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs. The platform for online dispute resolution located at http://ec.europa.eu/consumers/odr can be used in resolving disputes between the seller and buyer from the purchase contract.

9.2. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

9.3. The seller is authorized to sell goods based on a trade license. Trade inspection is carried out within its competence by the relevant trade licensing office. The Czech Trade Inspection Authority exercises supervision, within a defined scope, over compliance with Act No. 634/1992 Coll., on consumer protection, as amended.

9.4. All relationships not regulated by these Terms and Conditions are governed by the relevant provisions of the Civil Code, as well as other related Czech legal regulations.

9.5. If any provision of these Terms and Conditions is found to be unlawful or invalid, this shall not affect the validity or effectiveness of the other provisions of these Terms and Conditions.

9.6. All agreements between the seller and buyer contained in the purchase contract take precedence over the provisions of these Terms and Conditions with which they are in conflict.

9.7. The seller is not bound by any codes of conduct within the meaning of the provisions of Section 1826(1)(e) of the Civil Code.

9.8. The seller is authorized to produce and sell goods based on a trade license. On the basis of Act No. 455/1991 Coll., on trade licensing, as amended, trade inspection is carried out within its competence by the relevant trade licensing office.

9.9. Supervision over compliance with obligations established by the Consumer Protection Act is carried out by the Czech Trade Inspection Authority, to which the buyer can turn with their initiative or complaint.

9.10. Currency information: All prices are displayed in EUR (€). If paying in a different currency, the final amount may vary due to exchange rates applied by your payment provider.

9.11. These Terms and Conditions become effective on September 4, 2018.

9.12. The seller is entitled to change or supplement the text of these Terms and Conditions. This does not affect the rights and obligations arising during the validity of the previous version of the Terms and Conditions.